In October 2012 I retired from my job as a cleaner. I was 68 at the time, getting close to 69. I had thought about a year ago that I would work until I was 70 but I found that the work was just getting too much for me. I enjoyed the people I worked with and was glad to be of service to the elderly people who for health reason could no longer do their own housework or shopping. In May 2012 we became eligible to receive some benefits from the government as we had had our permanent residence status for two years so we went to the offices of Centre Link which is the department that deals with all matters concerning pensions and welfare benefits. For the most part the people we spoke to were friendly and helpful but I think our situation was one that they don’t often have to deal with so they were not sure how to handle us. We were given advice on the way we should progress and forms to fill in. Then when we submitted the forms we were told that it was all wrong and that we needed to fill in different forms and re-submit them. We were advised to go on line only to find out that in our situation we could not submit our applications on line. We were told to phone the office and we would get one of those very frustrating answering machines that tell you to “press 1 if you want to change your particulars, press 2 if you want to report earnings” and so on and on. The only way to manage a phone call to them was to put the phone on speaker phone, stand it on the desk and get on with something else while the music played for half an hour or so. Then you would get a cheerful and friendly girl who would say that the only way to deal with your query was to call in to the office. As Jonathan, my husband had given up formal employment before me his application went a little more smoothly and he was sorted out first. Between the time he was getting paid and the time I was granted my payments I was obliged to report my earnings every fortnight. I could understand and accept that but it did cause a few problems. I was told by one of the ladies in the office that I had to report my earnings on the Thursday, not a Wednesday or a Friday, it had to be Thursday. I said “Yes that will be fine” without much thought and it was only a little later that I realised that the Centre Link office closes at 4 o’clock and Thursdays were the only day of the week when I worked a full day, starting at 9 o’clock and not finishing until 4.30 pm. It would not be possible for me to report on a Thursday. I would be away from home all day and to ring that office and wait for ages on my mobile phone was not possible and would have cost me an arm and a leg. I rang the office on an afternoon when I was not working and had time to sit on the phone for an hour or so. I was told that I could report on line at any time of the night or day so there was no problem. I was given a password so that I could log in. On the next Thursday morning I got up especially early so that I could get on line and sort it all out. I got into the Centre Link web page and followed the prompts but it kept telling me that I was not eligible to report on line and that I must either call at the office or telephone them to report my earnings. I was very frustrated by this time and thought that they would just have to wait until Friday for me to call them after all what could they do to me, I did not think it could be a hanging offence. When I picked up my last client of the afternoon to take her shopping I was telling her how annoying Centre Link could be and she suggested that as soon as we had finished her shopping we should call at the office and she would just wait in the car for me. She did not mind if she was late getting home and I could just finish her housework a little later. I gratefully accepted her offer and went and stood in the queue for about 20 minutes to be attended to. The young gentleman who attended to me was efficient really seemed to understand my situation. He told me that as we were not actually getting an Old Age Pension but as we were both over pension age we were not able to report on line, don’t ask why that is a secret only know to the high ranking Centre Link staff and is not allowed to be revealed. In fact the right hand did not seem to know what the left hand was doing. Somewhere in the Bible we are told not to let our left hand know what our right hand is doing but I don’t think that this is what Jesus had in mind with His teaching.
Eventually all the problems were sorted out and we were granted what is called Special Benefits not as much as an Old Age Pension but enough for us to live on if we are careful. We received our first payment in mid-September so I was able to put in my notice and I did my last shift on 8th October. We will only become eligible for the Old Age Pension in another 8 years but we won’t starve meanwhile. Some of my clients who don’t fully understand our situation think this is very unfair so I just told them that it is not a problem we will just live until we are 240 years old like Moses so we will get our own back on the government. But joking aside we are very pleased to be able to retire and very thankful for what we are receiving.
I was a little sad to be saying Goodbye to the ladies I had been with for so long, some of them for more than 4 years, but I have kept in touch with those of them who asked me to. Being elderly and almost housebound they do appreciate a visit or a phone call.

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